Intermittent 5XX errors on Mergent API and Dashboard

Incident Report for Mergent

Resolved

This incident has been resolved.

Posted Jul 19, 2024 - 21:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

This issue was caused by issues with our OpenTelemetry metric aggregations (related GitHub issue: https://github.com/open-telemetry/opentelemetry-go/issues/4096)

Posted Jul 19, 2024 - 17:27 UTC

Investigating

We are currently investigating this issue.

Posted Jul 19, 2024 - 16:56 UTC

This incident affected: API (api.mergent.co) and Dashboard (app.mergent.co).