Intermittent Task Creation Failures

Incident Report for Mergent

Resolved

All systems have returned to normal as of 23:35 UTC (4:35 PM PT). Resolving at 01:56 UTC (6:56 PM PT).

Posted May 14, 2024 - 01:57 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 13, 2024 - 23:14 UTC

Update

We are continuing to work on a fix for this issue.

Mergent's outgoing task buffer has returned to normal as of 19:49 UTC. All tasks should be received by consumers on time.

Mergent's incoming task buffer is continuing to experience higher than normal latency.

Posted May 13, 2024 - 20:31 UTC

Update

We are continuing to work on a fix for this issue.

Current metrics for past two hours:
- Average task creation latency: 259.04ms
- % of failed requests across global Mergent APIs: 0.000000062%

Posted May 13, 2024 - 19:26 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 13, 2024 - 17:26 UTC

Identified

The Mergent API is experiencing intermittent elevated request times and rare request failures. These issues are affecting fewer than 1% of requests.

Posted May 12, 2024 - 21:38 UTC

This incident affected: API (api.mergent.co).